Terms & Conditions

Stock Availability

Some items may not be in stock at the time of placing order. One of our sales consultants will contact the purchaser within 48 hours to confirm delivery time and stock availability. Waiting times for goods can vary from 1-2 days and up until 6-8 weeks in some cases.

Payment

All equipment remains the property of Channon until payment has been received in full and all monies have been cleared or deposited into the nominated Channon bank account.

A 40% deposit is required to place an official order with Channon if goods are not in stock and must be ordered. If items are ready for immediate dispatch then payment is required in full in advance before any items are shipped. This is inclusive of any freight charges that are to be incurred as well. Trading Accounts will be subject to their individually agreed terms and conditions. If paying by Credit Card, all details including the CCV number must be submitted in order to prevent any fraudulent credit card transactions if goods are purchased online or other the phone.

Cancellations

Orders may be cancelled under the following conditions:

  1. That the cancellation is received before any goods that are specially ordered begin manufacture. If not, the purchaser will be responsible to take delivery for the goods and pay in full. If the purchaser should refuse to accept these goods, any deposits or monies paid will be forfeited by the purchaser as there is no return on custom made goods.
  2. If the equipment is a stock item cancellation must be received one week before shipping. Cancellation cannot occur on the day that goods are sent or already collected by the carrier. This will not be accepted as sufficient cancellation notice and the purchaser will be liable to take the goods. A cancellation fee will apply being a minimum of 20% of the purchase price for any goods incorrectly ordered.

Return of Goods

Clients wishing to return goods must first arrange approval from Channon as goods being returned due to clients change of mind and/or error will not necessarily be accommodated, particularly if goods have been installed and/or utilised. If a return is agreed with Channon, it will be at the expense of the customer to return to the nominated address as instructed by Channon. All returned goods are subject to a 25% restocking fee, and will only be accepted if returned in original condition with packaging, warranty cards and instruction manuals. If the returned item has been used in any way it will not be accepted by Channon and no credit will be issued. Any goods to be returned must be arranged with Channon in advance and only then at their digression can items be returned to store for credit.

Please note that there are No Refunds unless agreed/offered by Channon Refrigeration.

Terms of Delivery

All deliveries organised by Channon on behalf of the customer are to kerb side or street level only, unless previously arranged with Channon. If Channon is not previously told of any stairs or other access issues preventing a smooth delivery, the transportation carrier has right to refuse delivery upon arrival as they will not be sufficiently equipped to deliver on site. This is the responsibility of the purchaser to correctly notify Channon with all delivery access and information prior to. If this is the case and further charges occur, the customer will be liable to pay all extra charges as they have misinformed Channon prior to the delivery occurrence.

Delivery Dates

All delivery dates as supplied on invoices are approximate only.. We guarantee to do the best to deliver goods on time to all our clients however are not responsible for any delays that arise from any 3rd parties. Channon cannot guarantee exact delivery dates as it is subject to any transportation issues that can arise prior to delivery. Channon will do their best to guarantee that the goods are delivered on or close to the date arranged with the customer. Channon is not responsible for any delays that may occur.

Warranty

All items are covered by the manufacturer’s standard warranty. These terms are listed for each individual item on the website in respect to term length and individual Supplier T&C’s are available upon request. Not all warranties are onsite. Smaller items may be a back-to-base warranty. Please read carefully when purchasing item. By purchasing goods from Channon you accept that you are content with the Suppliers Warranty/Terms & Conditions which can be requested prior to sale as required. If there are any further enquiries, please do not hesitate to contact Channon either by email at info@channon.com.au or on (02) 97591177 before purchasing. Warranty DOES NOT COVER ANY PERISHABLE PRODUCTS lost due to the fault of any item sold. If an item is out of warranty then the customer is liable to pay any further charges incurred after the date of expiration. Warranty can be voided if customers tamper, alter or have another 3rd party repair any faults that may occur during the period of warranty without prior written approval from the manufacturer. If this is the case, the customer will be fully responsible for the item once the warranty is voided.

Additionally, Warranty calls are subject to Suppliers normal working weekly hours and does NOT cover out of hour’s or weekend work. If this is required it will be at clients expense. Additionally, some suppliers will require clients to lodge a credit card to facilitate a Call Out under Warranty – if deemed issue with product no charge will be made but if “User Error” then clients credit card may be charged. By accepting to purchase via Channon Website you agree to this.

Damaged Goods

If an item is received and is damaged or faulty in any way, you should immediately notify Channon by phone, fax or email listing your contact name, address, phone and fax numbers our invoice number and details of the fault and what is wrong with the item. The manufacturers need to be contacted immediately in order to rectify any faults. Any delivery dockets or consignment notes must be kept and also submitted to Channon for claims against transport companies. It may be necessary to forward photographs by form of email or post for any items sent interstate in order to assess damage to goods.

Insurance

Insurance for goods in transit is not included in the purchase price. If insurance is required please notify Channon immediately as a quotation will need to be arranged before shipping.

Acceptance of Sale

By placing an official order with Channon implies that you as the purchaser agree to all Channon and Supplier Warranty & Terms and conditions of sale as listed above. Whilst we endeavour to ensure product images are accurate, we cannot be held responsible for the 100% accuracy of product images within the site. Please contact us direct if you have any further enquires before ordering any goods.